Email

The PDF file attached to the report email will not open?

A. Make sure that you are using a supported version of Adobe Acrobat Reader. (Version 5 or greater).

Next . . .

B. Depending upon the email client that you are using, it may be necessary to save the file to your local machine and then open the file from that location.

1. Be sure that you have the latest version of Adobe Acrobat Reader installed on you computer. You may obtain the current version of Reader at the following link: http://www.adobe.com/products/acrobat/readstep2.html

2. Be sure to first detach or save the attachment to a directory or folder of your choice on your hard drive. Then, launch Acrobat Reader and select File>Open. Locate the file you saved, select it, and click the Open button.

3. If option 2 does not work, try the same steps but select “All Files” from the “Files of type:” pull down before clicking the Open button.

4. If 1, 2, or 3 do not work for you consider the following:

How do I open an e-mail attachment that ends in .mim?

The file was most likely encoded in a MIME format, which needs to be decoded before you can open it. This is typical of attachments sent through AOL.

To decode a .mim file, use WinZip (if you don’t already have it, get it at Download.com. From the File menu of WinZip, select “Open Archive.” This should open the MIME file and list of all its contents. You can then use “View” button to see the file, or use “Extract” to save the file.

Why did my report email not have an attachment?

Some email clients will show attachments in the “body” of the email message, while others will show them at the top of the message underneath the address fields.

Additionally some email systems will strip attachments from unknown email addresses (email address that is not in the users previously sent list or address book). It is also possible that the attachment size exceeded the allowed attachment size or was larger than the remaining room in your inbox.

If this is true, you can log-in, re-view your scan to get the PDF file again.

Why didn’t I receive an email?

There are several factors that could effect the reception of emails from PDPworks.

A: Some corporate, and many ISP’s email systems use a “whitelist” system that can block emails that were not previously “allowed” by actively adding the address to the list.

Solution: Add these email addresses to your spam softwares allow or whitelist: reports@pdpworks.com, invite@pdpworks.com, welcome@pdpworks.com, and apache@app.pdpworks.com.

B: Your local email client application may tag emails that come from an address that you’ve not added to your address book, or used in an email that you’ve previously sent, as spam or junk mail.

Solution: Add reports@pdpworks.com to your address book.

C: The email address may have been mistyped.

Solution: Edit the email address in the details window for the scan.

D: The inbox for your email address is full and not accepting new mail.

Solution: Consult your ISP’s help/support on how to clear your inbox.